CAD/CAM Technical Support Engineer – Software Support Team
Preferred locations are Chicago, IL, or Davis, CA, within core business hours.
Travel: Up to 25% travel required.
Successful performance in this role relies on the ability to excel in the following key responsibilities. The qualifications listed below reflect the necessary knowledge, skills, and abilities required. Reasonable accommodations may be provided to enable individuals with disabilities to fulfill these essential functions.
- Gain a comprehensive understanding of DMG MORI technologies and product offerings to devise effective strategies for supporting software solutions.
- Analyze customer business requirements and translate them into technically sound solutions using DMG MORI software products.
- Collaborate closely with Technical Centers to assist local sales representatives in presenting software products and addressing technical inquiries.
- Deliver product training to both internal sales and service associates and external customers.
- Provide guidance on the development of content for marketing materials, sales manuals, and product documentation.
- Foster and maintain strong customer relationships to facilitate subscription or contract updates, communicate new releases, and gather valuable feedback.
- Perform any other duties as assigned by the company.
- A bachelor’s degree in engineering or a related field, or equivalent relevant experience.
- Highly preferred: Previous experience in technical sales and support within the software and/or machine tool industry.
- Highly preferred: Proficiency in CAD/CAM software (e.g., NX, MasterCAM, Esprit, etc.).
- Highly preferred: Experience in CNC machining and programming.
- Fundamental understanding of software infrastructure and Information Technology.
- Exceptional interpersonal and communication skills.
- Proven ability to deliver engaging and informative training sessions and presentations.
- Outstanding writing and editing capabilities.
- Demonstrated strong work ethic, with a passion for researching and adopting new technologies.
- Capability to work both independently and collaboratively within a team environment.
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